FAQs
Answers to frequently asked questions.
12 articles
How do I reset my Five9 password?This article walks through the process of resetting your password on Five9.
How do I upload leads?Guide on uploading leads to your list
How do I add my script to the Dialer?Guide on adding a script to the dialer using Google Docs, including publishing, sharing, and submitting the script for agent access.
Where can I find call recordings?Learn how to download and listen to your calls
How to perform a manual dial?This article walks you through how to manually dial a number rather than relying on the autodialer.
Where can I find my leads?Learn how to track your leads in the Dialer, from upload to dial attempts.
How do I remove leads from the Dialer?(CSV)Learn how to delete leads via the Portal.
Understanding Lead Flow & Dialing CapacityWhen campaign-dialing, why am I experiencing gaps between calls?
Custom CNAM: Overview and LimitationsA quick overview of Custom CNAM, how it works, limitations, carrier compatibility and associated costs.
How do I remove a phone number from ANI rotation?Learn how to remove a phone number from ANI rotation via the Portal.
How do I process skill voicemails?Learn how to process skill voicemails.
How do I clear the browser's cache and cookies?Learn how to clear your browser's cache and cookies.