You can view the complete list of dispositions in the portal by navigating to Settings > Dispositions. Please note that not all dispositions may be visible on your screen when dialing. Custom dispositions are available upon request and may incur a fee depending on their complexity.
No Contact | No communication occurred. |
Schedule Callback | A callback is scheduled, and the system will automatically dial the number at the set time. |
Do Not Call | The recipient requested to be added to the do not call list. Same as DQ - DNC. |
Hangup less than 15 seconds | The call was answered but quickly terminated by the recipient. |
Hangup less than 2 mins | The call was answered but terminated shortly after. |
Hangup before Finalizing Booking | The call was disconnected before completing the booking process. |
F - Offer and Accept | A successful outcome where an offer was made and accepted. |
F - Requested More Info | The recipient expressed interest but wanted more information. |
F - Wrong Name or Wrong customer | The call was made to the incorrect person. |
F - Bad Number or Could Not Dial | The number dialed was invalid or resulted in an error. |
DQ - Financial | The lead does not qualify due to financial constraints. |
DQ - No Serious Intent | The lead lacks commitment to proceed. |
DQ - Wrong Avatar | The recipient is not the target customer. |
DQ - Existing Client | The recipient is already a client. |
DQ - No longer needs product or service | The recipient has no current interest in the offering. |
DQ - Wrong Timing | The timing is not right for the lead. |
DQ - Previous Call Experience | Agents have engaged with the lead before and is not interested. |
DQ - Personal Circumstances | The lead's personal circumstances make them ineligible |
DQ - Went With Competitor | The lead has chosen a competitor over your service. |
Skipped Record (formerly DQ - Queue Error) | The agent skipped this lead and didn't dial it. |
DQ - Sales in Contact | Lead is already talking to another member of the sales team. |
DQ - Existing Appointment | Lead already booked the appointment. |
DQ - DNC | The recipient requested to be added to the do not call list. Same as Do Not Call. |
No Disposition | The agent ran out of time and wasn't able to disposition the call. |