Dialer.io's default inbound call flow includes a voicemail feature, ensuring customers can still leave a message when agents aren’t available. Voicemail is offered either outside business hours or when no agents are logged in, so no important calls go unanswered.
The default business hours configured is Monday through Friday, from 8:00 am to 8:00 pm. If you need to adjust the business hours and time zone to use, please contact our Support team.
Integrated Dialer
Step 1. Set Ready for Voice and Voicemail.
When your status is set to accept voicemail, any available messages from a skill queue will automatically appear at the top of your softphone. The voicemail tab stays open until you acknowledge the message, and you’ll only receive one skill voicemail at a time.
Step 2. Click Accept.
If you click Reject, the notification will temporarily close but will pop back up within a few minutes until either you or another agent handles the message.
The Integrated Dialer provides all available contact details, including the name, address, phone numbers, campaign, and date, ensuring agents have the necessary information at a glance.
Step 3. Processing Voicemails
Play, Pause and Stop
Download
Create Reminder
Call Back
Step 4. When you're done, click Mark Processed.
Each skill voicemail message will be replaced by the next one in the queue until all pending messages have been processed.