To ensure smooth operation, users must meet specific hardware, software, and network requirements. This guide outlines the essential system requirements for running Five9 applications effectively.
Minimum System Requirements
1. Hardware Requirements
Processor: Minimum 2 GHz (recommended 3.2 GHz or higher)
Memory (RAM): Minimum 4 GB, recommended 8 GB+
Storage: At least 10 GB of free disk space
Monitor Resolution: Minimum 1280 x 800, recommended 1920 x 1080
Headset: USB headsets preferred for best voice quality
2. Operating System Compatibility
Windows: Windows 10 or later
Mac: macOS 10.15 (Catalina) or later
3. Supported Web Browsers
To access Five9 applications, use the latest version of:
Google Chrome
Microsoft Edge
Mozilla Firefox
4. Network Requirements
Internet Speed: Minimum 5 Mbps download / 2 Mbps upload per agent
Latency: Should be below 100ms to prevent call delays
Firewall Settings: Ensure Five9’s required ports are open for connectivity
VoIP Optimization: Disable SIP ALG on routers to avoid call disruptions
For more detailed and up-to-date System Requirements, click here.