Preview Dialing: Compliance Meets Efficiency
Dialer.io uses a preview dialer system, allowing agents to review leads before calling. Unlike power dialing or multi-line dialing, preview dialing reduces regulatory risks and minimizes spam flags. This method helps maintain high pickup rates by ensuring agents are engaged and informed before every call.
Dialing Priorities: How the System Works
Dialer.io’s lead flow is organized by four priority levels, which dictate how leads are contacted over time:
Priority 1 (P1)
Targets new leads, often within 10 seconds of opt-in.
Agents should remain in Ready Mode for immediate calls.
Standard: 3 call attempts on day one.
Priority 2 (P2)
Focuses on leads from day two onward.
Prioritizes those with the least contact attempts.
Maintains consistent follow-up.
Priority 3 (P3)
Covers first-week follow-ups, outside of the initial 6 dials.
Continues prioritizing leads with minimal contact.
Priority 4 (P4)
Manages long-term follow-ups, typically one call per day.
Ideal for extended campaigns with persistent yet respectful outreach.
Key Metrics to Understand
Unique Dial Rate: Measures how often leads are redialed.
A 50% rate suggests leads are called twice daily, striking a balance between persistence and efficiency.
Contact Rate: Higher priority leads (P1) typically offer the best contact rates, often 40% or higher.
Contact rates drop as leads age through lower priorities.
Best Practices for Agents
Stay Logged In & Ready: Lead flow depends on agent availability. Staying online ensures no missed calls.
Monitor Priority Levels: Focus on P1 leads for the best outcomes.
Understand Lead Queuing: Leads are scheduled based on opt-in times; delays between calls are normal and expected.
Troubleshoot Wisely: If no leads appear, it’s often a timing issue, not a technical error. If gaps between calls exceeds 20 minutes, contact Support.